Return & Refund Policy
🛡️ Our 100% Satisfaction Guarantee
At Kamal Store, we stand behind every product we sell. We want you to be completely satisfied with your AYKA Hair Growth Oil purchase. If for any reason you are not happy, we are here to help!
📦 Return Policy
Eligibility for Returns
- Returns are accepted within 7 days of delivery
- Product must be unused or minimally used (less than 20% used)
- Product must be in original packaging
- Proof of purchase (order number) required
Non-Returnable Items
- Products used more than 20%
- Products damaged by misuse
- Products without original packaging
💰 Refund Policy
How Refunds Work
- Once your return is received and inspected, we will notify you
- If approved, refund will be processed within 3-5 business days
- Refunds are issued via bank transfer or Easypaisa/JazzCash
- Original shipping charges are non-refundable
Damaged or Wrong Items
If you received a damaged or wrong product, we will replace it immediately at no cost. Just WhatsApp us a photo within 24 hours of delivery.
🔄 Exchange Policy
- Exchanges accepted within 7 days of delivery
- You can exchange for any other AYKA product of equal or higher value
- Customer pays return shipping for exchanges
📋 How to Return
- Contact us via WhatsApp: 03006970323
- Share your order number and reason for return
- Send photos of the product if damaged
- We will provide return instructions within 24 hours
- Ship the product to our address
- Receive your refund or exchange within 3-5 days
🚚 Shipping Policy
- Orders delivered within 3-5 business days across Pakistan
- Free delivery on orders over PKR 2,000
- Cash on Delivery (COD) available across all of Pakistan
- Tracking number provided via WhatsApp after dispatch
📲 Contact Us
For any questions about returns or refunds, please contact us:
WhatsApp: 03006970323
Website: kamalstore.com
Response time: Within 2 hours (9 AM - 9 PM PKT)
We value every customer and will do our best to resolve any issue quickly and fairly! 💚